优秀企业的思维模式HEADS YOU WIN pdf 下载 txt 阿里云 lit rtf azw3 免费

We have suspected for some time that what really drives businesses and their leaders is not money or power. It is the deep andabiding fear that someone somewhere has discovered the elusiveHoly Grail of business--competitive advantage！--and that theseleaders don't have it. Books, seminars, articles, and speeches, alldetail the management secrets of companies whose success sug-gests that the grail of competitive advantage is at last in theirgrasp, and other companies worldwide line up to emulate thepractices of these chivalrous knights. Motorola espouses "SixSigma" quality, and dozens of companies quickly adopt it as theirbusiness mantra. Southwest Airlines soars on no-frills, high-performance transportation, and the skies begin to fill with"wannabes." Rubbermaid makes headlines for its product inno-vation process, and within months identical approaches appear inscores of companies. Everywhere, it seems, companies and theirleadership are looking for someone else's star to hitch their wag-ons to. As the saying goes: lust because you're paranoid doesn'tmean they're not out to get you

Introduction

CHAPTER 1: The Primal Manager

CHAPTER 2: Situation Appraisal--Clearing the Path

CHAPTER 3: Problem Solving--The Eternal Search for "Why"

CHAPTER 4: Decision Drag in a Nanosecond World

CHAPTER 5: Rx for Futurephobia

CHAPTER 6: Taming Data Overload

CHAPTER 7: All Together Now: Critical Thinking in Teams

CHAPTER 8: Systems Thinking: Why You Can't KISS

CHAPTER 9: Dr. McCoy, Please Report to the Flight Deck--Intuition and Rationality in Decision Making

CHAPTER 10: The Socratic Leader--Asking the Right Questions

CHAPTER 11: Campfire of the Vanities--Values in Decision Making

CHAPTER 12: Deployment: Putting It into Play

APPENDIX: The Kepner-Tregoe Rational Processes: An Overview

Acknowledgments

Index

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